GENERAL EXCHANGE TERMS


We reserve the right to amend our exchange policy at any time. The general terms in this section below shall apply to all exchanges/returns.


·All products purchased are non-refundable in cash.

·An exchange will only be entertained if the item is in its original unworn, unwashed, unaltered condition with its tag (if any) intact.

·Only items purchased directly on allwouldenvy.com are eligible for exchange/refund subject to the terms set out herein.

·We will not entertain any exchange/return if you purchase our merchandise from any third party or our stockists.


EXCHANGE/RETURN OF REGULAR-PRICED ITEM FOR REASONS OTHER THAN SIGNIFICANT DEFECT OR INCORRECT ORDER


If a regular-priced item you purchased does not fit you well or you just wish to return the item, you may return the item you purchased to us, subject to the following terms and conditions and the following steps:


Terms and conditions

·All postage fees (to and fro) will be borne by you. We will advise you on the postage fees that was incurred at our end to send the item to you.

·An additional administrative and handling fee of S$1.00 will be imposed for each item that you return for exchange/refund. This amount can be paid to us separately (via PayPal or bank transfer) or deducted from the amounts of store credits you will receive from the exchange.

·If you opt for store credits instead of exchange, store credits will be issued to you (after our receipt of the items) in the form of a coupon code with a validity period of 1 month, which can be used to offset your next online order.

·Store credits issued for each exchange (i.e. in one coupon code) must be used at one-go in a single transaction. No request for refund of or issuance of new coupon for un-utilised store credits will be entertained.

·If you opt for exchange to a another item, no refunds or credits will be given if the replacement item is of a lower value. However, a top-up will be required if you opt to exchange an item for another item of a higher value.

·Do note that sale items and items purchased during promotional periods are not eligible for exchange.

·Only one exchange can be made per order - this means that the item that you exchanged (or used your return credits to purchase) will no longer be eligible for exchange.


Please follow the following steps:

·Email us at customerservice@allwouldenvy.com (no later than 7 days after date of your receipt of your order), stating the following:

1.Your name;

2.Your order number;

3.The item you wish to exchange/return ; and

4.Whether you would like to exchange the item for another item (if so, please state preferred replacement item and size) (subject to availability) or you would like to obtain store credits for the returned item.

·After we have confirmed that you may proceed to send the item back to us for the exchange/return, please pack the item securely in an envelope or plastic packaging and write your name and return address at the back of the parcel.

·Thereafter, please send the parcel to us as soon as possible via registered postage (or such other courier method that allows tracking) in in its original condition at the address which we will furnish to you over email.


EXCHANGE/RETURN OF DEFECTIVE ITEMS OR INCORRECT ORDER


If you received an item with a *significant defect or a wrong order, you will qualify for a free exchange for the same item of same size (if the same item is still available on our site) or store credits of an equivalent value (only if the item is no longer available on our site), subject to the following terms and conditions and the following steps.


Only the following defects will be considered a significant defect which will qualify for an exchange/return:

·Measurements of the item differ more than 0.75" from that stated on our site;

·Stains that do not appear to be removable with a wash of the item;

·Obvious scratches or tears on the item that is visible on the exterior of the item;

·Spoilt zippers that are not caused by you.


For the avoidance of doubt, please note that the following will not be considered defects or significant defects:

·Slight washable stains;

·Loose threads;

·Slight colour variation from photos on our site;

·Cuttings that do not fit you or your body shape well.


Please follow the following steps:

·Email us at customerservice@allwouldenvy.com (no later than 7 days after date of your receipt of your order), stating the following:

1.Your name;

2.Your order number;

3.Photo of the defect or wrong item.

·After we have confirmed that you may proceed to send the item back to us for the exchange/return, please pack the item securely in an envelope or plastic packaging and write your name and return address at the back of the parcel.

·Thereafter, please send the parcel to us as soon as possible via registered postage (the costs of which will be borne by us) in in its original condition at the address which we will furnish to you over email.