Exchange & Refund Policy

GENERAL EXCHANGE TERMS

We reserve the right to amend our exchange policy at any time. The general terms in this section below shall apply to all exchanges/returns.  

EXCHANGE/RETURN OF REGULAR-PRICED ITEM FOR REASONS OTHER THAN SIGNIFICANT DEFECT OR INCORRECT ORDER

If a regular-priced item you purchased does not fit you well or you just wish to return the item, you may return the item you purchased to us, subject to the following terms and conditions and the following steps: 

Terms and conditions 

Please follow the following steps:

  1. Your name;
  2. Your order number;
  3. The item you wish to exchange/return ; and
  4. Whether you would like to exchange the item for another item (if so, please state preferred replacement item and size) (subject to availability) or you would like to obtain store credits for the returned item.

EXCHANGE/RETURN OF DEFECTIVE ITEMS OR INCORRECT ORDER

If you received an item with a *significant defect or a wrong order, you will qualify for a free exchange for the same item of same size (if the same item is still available on our site) or store credits of an equivalent value (only if the item is no longer available on our site), subject to the following terms and conditions and the following steps. 

Only the following defects will be considered a significant defect which will qualify for an exchange/return:

For the avoidance of doubt, please note that the following will not be considered defects or significant defects:

Please follow the following steps:

  1. Your name;
  2. Your order number;
  3. Photo of the defect or wrong item.