Exchange & Refund Policy

GENERAL EXCHANGE TERMS

We reserve the right to amend our exchange policy at any time. The general terms in this section below shall apply to all returns/exchanges.  

RETURN OF REGULAR-PRICED ITEM

If a regular-priced item you purchased does not fit you well or you just wish to return the item, you may return the item you purchased to us, subject to the following terms and conditions and the following steps: 

Terms and conditions 

Please follow the following steps:

  1. Your name;
  2. Your order number;
  3. The item(s) you wish to return

EXCHANGE OF REGULAR-PRICED ITEM

If you wish to exchange a regular-priced item to the same item of different colour or size, or to another item, you may do so via our two way courier exchange service, subject to the following terms and conditions and the following steps: 

Terms and conditions 

Please follow the following steps:

  1. Your name;
  2. Your order number;
  3. The item(s) received which you wish to exchange ; and
  4. The item(s) you wish to exchange for (please state preferred replacement item and size) (subject to availability)  

EXCHANGE/RETURN OF DEFECTIVE ITEMS OR INCORRECT ORDER

If you received an item with a *significant defect or a wrong order, you will qualify for a free exchange for the same item of same size (if the same item is still available on our site) or store credits of an equivalent value inclusive of the postage fee to send the defective piece back to us (only if the item is no longer available on our site), subject to the following terms and conditions and the following steps. 

Only the following defects will be considered a significant defect which will qualify for an exchange/return:

For the avoidance of doubt, please note that the following will not be considered defects or significant defects:

Please follow the following steps:

  1. Your name;
  2. Your order number;
  3. Photo of the defect or wrong item.