Exchange & Return Policy

GENERAL EXCHANGE & RETURN TERMS (updated 21 July 2019)

We reserve the right to amend our exchange and return policy at any time. The general terms in this section below shall apply to all returns for items bought on www.allwouldenvy.com. 

  • All products purchased are non-refundable in cash. 
  • An exchange will only be entertained if the item is in its original unworn, unwashed, unaltered condition with its tag (if any) intact.
  • Only items purchased directly on allwouldenvy.com are eligible for return subject to the terms set out herein.
  • We do not accept any returns for items purchased from our Funan store, our stockists or any other third party.
  • Only regular-priced items are eligible for returns. Items bought on sale or using any discount, promotion code or store credits will not be eligible for returns.

RETURN OF REGULAR-PRICED ITEM

If a regular-priced item you purchased does not fit you well or you just wish to return the item, you may return the item you purchased to us, subject to the following terms and conditions and the following steps: 

Terms and conditions 

  • All postage fees will be borne by you. 
  • We recommend sending by registered mail to avoid any dispute of lost mail. 
  • An admin and handling fee of S$2.00 will be imposed for each item that you return. This amount will be deducted from the store credits that will be issued to you.
  • Store credits will be issued to you (after our receipt of the items) in the form of a coupon code with a validity period of 3 months, which can be used to offset your next online order. The coupon code that will be issued to you for store credits cannot be used in conjunction with any other coupon code.
  • Store credits issued for each return (i.e. in one coupon code) must be used at one-go in a single transaction. No request for refund of or issuance of new coupon for un-utilised store credits will be entertained.
  • Items bought on sale or using any discount, promotion code or store credits will not be eligible for exchanges/returns.

Please follow the following steps:

  1. Your name;
  2. Your order number; and
  3. The item(s) you wish to return.
  • After we have confirmed that you may proceed to send the item back to us for the return, please pack the item securely in an envelope or plastic packaging and write your name and return address at the back of the parcel.
  • Thereafter, please send the parcel to us within 7 working days once the instructions have been given, at the address which we will furnish to you over email.

EXCHANGE OF REGULAR-PRICED ITEM

As of 21 July 2019, we no longer offer an exchange service through our courier. If you wish to exchange an item for another, please follow the steps above for a return, and you may use the store credits issued to you to purchase the other item. 

    EXCHANGE/RETURN OF DEFECTIVE ITEMS OR INCORRECT ORDER

    If you received an item with a *significant defect or a wrong order, you will qualify for a free exchange for the same item of same size (if the same item is still available on our site) or store credits of an equivalent value inclusive of the postage fee to send the defective piece back to us (only if the item is no longer available on our site), subject to the following terms and conditions and the following steps. 

    Only the following defects will be considered a significant defect which will qualify for an exchange/return:

    • Measurements of the item differ more than 0.75" from that stated on our site;
    • Stains that do not appear to be removable with a wash of the item;
    • Obvious scratches or tears on the item that is visible on the exterior of the item; and
    • Spoilt zippers that are not caused by you.

    For the avoidance of doubt, please note that the following will not be considered defects or significant defects:

    • Slight washable stains;
    • Loose threads;
    • Slight colour variation from photos on our site; or
    • Cuttings that do not fit you or your body shape well. 

    Please follow the following steps:

    1. Your name;
    2. Your order number;
    3. Photo of the defect or wrong item.
    • In the case that the same item is no longer available and after we have confirmed that you may proceed to send the item back to us for return, please pack the item securely in an envelope or plastic packaging and write your name and return address at the back of the parcel.
    • Please send the parcel to us within 7 working days once the instructions have been given via registered postage (the costs of which will be borne by us) in in its original condition at the address which we will furnish to you over email.