Returns

RETURNS

Fret not if the item you purchased doesn’t fit you well. We allow returns of items purchased from us on our website for store credits, subject to the terms and conditions below.

How do I return?

You must email us (within 7 days of receipt of your parcel) at customerservice@allwouldenvy.com with the following information:

  1. Your order number; and
  2. The item(s) you wish to return.

Upon our written confirmation that your item(s) is eligible for return, please pack the item you wish to return in a secured parcel and indicate your order number on the the parcel (so that we can identify you!).

What items can I return?

  • Regular priced items bought with promo codes, store credits, loyalty rewards and gift cards can be returned unless otherwise stated in the terms and conditions of the promo code.
    • NOTE: Yes - you heard it right! We allow returns when you use promo codes on regular priced items (unless otherwise stated) - however, please note that the next time you make a purchase, you will not be able to combine the store credits issued to you with another discount code. 

What items can I NOT return? 

  • Items that have been marked down on our website  i.e. from our sale collection page are strictly not eligible for returns. 
    • NOTE: Unfortunately, items that are marked down in our sale section are not eligible for returns. These are usually older items that have been heavily discounted as part of our inventory clearance to make way for more amazing designs.
  • Accessories, lingerie, swimwear and masks
  • Items that have been worn, washed, or with the hangtag detached
  • Items purchased from other platforms other than www.allwouldenvy.com

Can I do a size exchange? 

We do not facilitate exchanges, whether for another item or for the same item in a different size/colour. An item (if eligible for returns) will have to be returned to us for store credits, which you may then use to make a new order for another item or size of your choice.  

How can I mail the item to you?

You may choose any method of mailing the item back to us, whether by normal mail, registered mail or arranging for your own courier. However, we will not be held responsible if the parcel gets lost during transit without a tracking number. 

All items must be mailed out to us within 7 days of our confirmation email.

Can I do a self return? 

Yes, you can choose to make a return directly to our office. We have also placed a drop off box outside our office unit where you may drop your return parcel if you are visiting outside office hours. Please inform us immediately via email after you have dropped the return parcel in the drop off box outside our office. 

All self returns must be made within 7 days of our confirmation email. 

What is your return address?

The return address is our office - #02-01, 81 Tagore Lane, Tag A, Singapore 787502. 

When will I receive my store credits? 

Store credits (in the amount of the price you paid for the returned item, less any shipping fees) will be issued to you within 7 days after we receive your return item. You will receive an email from us when we have processed the return. 

We reserve the right to reject any returns (and charge you for any shipping fee incurred to return the items back to you) if the terms and conditions of return are not met.

For a guide on how to use the store credits, please visit the page Using Store Credits.

How long are store credits valid for?

Store credits are valid for 6 months from the date of issuance.

Can I use store credits together with a discount code? 

No. Store credits cannot be used in conjunction with other promotions and discount codes.

Can I use store credits to offset shipping fees?

No. Store credits cannot be used to offset shipping fees. 

Can I use store credits at your retail outlets?

No. Store credits can only be used for online purchases at www.allwouldenvy.com

Can i use store credits for items on IG LIVE sales?

No. Store credits can only be used for online purchases at www.allwouldenvy.com

I received a defective/wrong item

We are sorry if you received a defective item or a wrong item.

Please email us at customerservice@allwouldenvy.com within 7 days of receipt of your parcel and we will get back to you as soon as possible.

    What constitutes a defective item?

    • The measurements of the item differ more than 0.75" from that stated on our site;
    • The item has obvious stains that cannot be removed after washing; or
    • The item has scratches, holes, tears or spoilt zippers that affect the aesthetic appeal or functionality of the item, and such defects were present before the item reached you.

    Please note that loose threads and slight colour variations from product photos are not considered defects.