Q: What is the validity of a gift card?
A: The value in a gift card is valid for 2 years. Extension of validity will not be allowed.
Q: Can a gift card be used more than once?
A: Yes, provided there is still a balance remaining on the card.
Q: Can gift cards be topped-up?
A: No, you cannot top up a gift card.
Q: Can more than one gift card be used towards a purchase?
A: Yes. A customer can redeem another gift card during checkout.
Q: Can a gift card be used to buy a gift card?
A: No, you cannot use a gift card to buy another gift card.
Q: Can a gift card be used to pay for shipping and taxes?
A: Yes, gift cards are applied to the final order total which includes shipping and taxes.
Q: Can I apply a discount code to my gift card purchase?
A: No, you cannot apply a discount code to a gift card purchase.
Q: Can gift cards be used in conjunction with a discount code?
A: Yes, gift cards are a form of payment.
Q: Can i get a cash refund for any unused value in the gift card?
A: No refunds will be permitted. Any unused value in the gift card after expiry will be forfeited.
Q: I lost the link to the gift card. Can I retrieve it?
A: Please email us at email@example.com and we will assist you on this.
Q: Someone used my gift card without my knowledge. What should I do?
A: Gift cards should be kept private and not be shared with others. We will strictly not issue a replacement gift card.
Q: Can I check the balance value in the gift card?
A: We are afraid you will not be able to check the balance of the gift card. Please email us at firstname.lastname@example.org if you would like to enquire about the balance value.